Builders · Customer workflow
Kustom Homes: mapping the full customer build workflow
A workflow concept covering the homeowner journey from requirements and plans through selections, changes, progress, documents and maintenance.
Builder workflow
Customer journey01Enquiry
02Requirements
03Plans
04Selections
05Changes
06Build progress
07Defects
08Handover
Current stageSelections
Waiting onCustomer approval
EvidenceStored with job
The problem
Start with what is difficult today.
A customer build generates many separate conversations and records. When each stage sits in a different file, inbox or spreadsheet, both the builder and customer lose the full picture.
The approach
01
Requirements gathering
02
Site plan and quote/estimate
03
Colour selections
04
Change requests
05
Construction progress
06
Maintenance requests
07
Document signing and customer records
What changed